Returns & Exchanges at The Shag Store

We want you to love your new home decor, which is why we offer a 30-day return policy on all eligible items in their original condition. If your shag rug or accessory isn't the perfect fit for your space, we are here to help with a seamless return or exchange process.

1

Initiate Your Request

Visit our online returns portal with your order number and email address to select the items you wish to send back.

2

Prepare Your Package

Carefully repackage your items in their original shipping materials to ensure they remain clean and undamaged during transit.

3

Ship It Back

Print your prepaid shipping label and drop off the package at any authorized carrier location within 7 days of your request.

4

Receive Your Refund

Once our warehouse inspects the returned goods, we will issue a full refund to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing